What we collect.
We collect only the information needed to schedule, deliver, and follow up on weatherization and insulation work. That includes your name, phone number, email address, service address, and notes about the work itself (for example, whether your visit was referred through a co-op or utility program).
If you call or text us, we keep a record of those communications so our team can pick up the thread on a later call. If you email us, those emails are stored in our business email system.
How we use it.
We use the information you provide to:
- Schedule and confirm appointments, including reminders and reschedule links.
- Answer questions about pricing, services, and program eligibility.
- Coordinate with co-ops and utilities when your work is covered by a program you are enrolled in.
- Send service-related follow-ups (for example, an invoice or a question after a visit).
We do not use your information to send promotional or marketing messages, and we do not run marketing campaigns over text.
What we don’t do.
We do not sell, rent, or share your personal information with third parties for their marketing purposes. We do not share your phone number or other personal information with affiliates or partners for marketing.
The information you share with EEVA stays with EEVA, except where we need to share it to do the job (for example, sharing your address with a co-op or utility program that is paying for part of the work) or where we are required to by law.
SMS opt-in data and consent are never shared with third parties or affiliates for marketing purposes.
Text messages (SMS).
If you contact us by text, or if you give us your phone number when scheduling, we may send you appointment confirmations, reminders, reschedule links, and replies to your questions. Message and data rates may apply. Message frequency varies based on your appointments and conversation with us.
You can opt out of text messages at any time by replying STOP. You can get help by replying HELP or by calling us at (501) 205-2519.
Questions or requests.
If you have questions about this policy, or if you want us to delete the information we have about you, contact us:
Phone or text: (501) 205-2519
Email: [email protected]
